Gabinet Ruch
A physiotherapy and personal training studio in Kraków. Patients pick a visit, a specialist and a time, pay a 50 zł deposit with BLIK and get a reminder the day before. All in Polish, on WordPress.
- Platform
- WordPress, custom page template
- Booking
- LatePoint, configured and extended
- Payments
- BLIK or card deposit
- Language
- Polish site, forms and emails
The brief
Fewer phone calls, fewer no-shows. Patients should book from their phone, and the studio should never get a double booking or an unpaid slot held for an hour.
The look comes from the job itself: the strips of blue and pink kinesiology tape physios put on patients hold the headline and the main button.
Booking that matches the real schedule
Three visit types, two specialists, working hours with a lunch break and a 15-minute cleanup gap after each massage. A taken time disappears for everyone at once.
Deposit with BLIK
A 50 zł deposit on a hosted payment page. The slot is held while the patient pays. The booking is created only after the payment is verified on the server, even if the patient closes the tab, and the deposit is refunded automatically if the slot was taken in the meantime.
Polish from start to finish
The booking plugin ships without Polish, so the form, the buttons and the confirmation emails were translated, with dates written the Polish way.
Reminders and calendar
An email 24 hours before the visit, never sent twice and never to someone who cancelled. The “Add to calendar” file carries the right time zone, so the visit lands at the right hour after the clocks change.
Cancel or move without calling
A link in the email lets the patient cancel or reschedule up to 24 hours before the visit. The limit is checked on the server, not only hidden in the page.
Booking a visit, step by step
How it was checked
This is a concept project, not client work. The studio, the specialists and the address are invented, photos are from Unsplash. The site was built and tested on a local WordPress install with a sandbox payment provider.